Once I did these, the problems were fixed.
You can download the latest graphics card drivers from Support for Intel® Graphics.
Update Intel HD Graphics 4600 graphics card driver as shown in Updating Intel Graphics Card drivers. Please check CPU support list from each motherboard webpage. Supported only with processors with integrated graphics. Update the graphics card settings, so the SketchUp uses the dedicated NVIDIA graphics card ( ) Plus the HDMI port supports 4K resolution. To improve the behavior please try the following SketchUp is using Intel HD Graphics 4600. This is their second response:Īs per the log you have two graphics card: the Intel HD Graphics 4600 and NVIDIA 860M. Please download and run Checkup.exe and send us the test file “SketchUpLog.sulog”, created on your desktop, for analysis. Please visit SketchUp Checkup | SketchUp Help for complete information. HD Graphics 4600 has 75 better value for money than GT 710. Value for money Performance to price ratio. With SketchUp 2017, we have a new stand alone application Checkup.exe that allows you to check your computer for compatibility issues. General info GPU architecture, market segment, value for money and other general parameters compared. To capture the video, you can either use Jing, Download Jing Free Trial, OR send us gifs by using the tools discussed in Creating GIFs to present in the forum ! Please send us a video showing the issue as it will help us get a better understanding of the problem. I had problems with the new version of Pro as well and contacted Sketchup support.
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